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Below are the answers to some of the questions our customers
ask. If there is another topic you would like discussed, please
send the question to bow-tie@shaw.ca
Telephone ordering, general questions and comments:
1-604-539-0785
Technical support:
1-604-539-0785
Fax:
1-604-539-2548
Mail:
Bowtie Auto Restorations & Classic Auto Parts
#307 – 20630 Mufford Crescent
Langley, B.C. V2Y 1N8
Returns Shipping:
Please call for a return authorization
number before returning parts.
ATTN: returns dept.
Bowtie Auto Restorations & Classic Auto Parts
#307 – 20630 Mufford Crescent
Langley, B.C. V2Y 1N8
E Mail:
bow-tie@shaw.ca
Pricing as shown – Canadian versus US dollars
All pricing as shown is in Canadian dollars – there are no
additional charges for brokerage or exchange when purchasing parts
in Canada. We have utilized our buying power and brokerage
services to eliminate surprises when your order shows up on your
doorstep. The only additional charges are tax and shipping
charges.
Shortages
Each shipment from us has an invoice included either on the
outside of the package, or more likely within the package. This
invoice lists everything that is in this shipment to you, plus a
complete listing of all items not shipped (back ordered). Check
your invoice carefully! Check your packages carefully, in many
cases small items are packaged together with other items (a box
within a large box). Should you be unable to locate an item that
your invoice shows as being shipped, please call immediately,
1-604-539-0785
Damages
Any damaged goods you receive most likely have been damaged by
the delivery service. When possible, try to receive your shipment
personally. Be sure to notice the condition of the package(s) in
the presence of the delivery service representative. If this is not
possible, then inspect them as soon as you get the parts. If there
is any damage, please call us and we will instruct you on how to
properly handle the problem. Failure to follow our instructions may
jeopardize your ability to get the merchandise replaced. Since we
don’t want that to happen, follow these quick and easy
guidelines:
1. Inspect your merchandise
immediately. If the box is obviously damaged, simply refuse the
shipment. The delivery service will then return the box to us, we
will file claim with the carrier, and we'll reship new parts to
you.
If you have already accepted the shipment, the first thing to
remember is: Don’t throw anything away! Save the box and the
packing material.
2. Call us — we’ll give you
complete instructions on how to handle the situation. In many
cases, the carrier will return to your address and pick up the
merchandise from you so you don’t have to do anything more than
repackage the damaged part(s) in their original carton, with the
original packing material.
Returns
If you do need to return goods to Bowtie, follow the guidelines
below and we will make every effort to ensure your complete
satisfaction.
1) You must call us to get a Return Authorization Number before
sending a part back. You must then record the number on the back of
your invoice in the space provided at the top center of the page
and on the outside of the box.
2) Package the part(s) well, in the original materials (if
possible), to prevent any damage that may occur in transit. Fill
out the back of your invoice completely and neatly and include this
with the part(s) inside the box.
3) Mail the package(s) back to us PREPAID via UPS or Postal
Service, as NO C.O.D. returns will be accepted. You may also call
your Bowtie representative to have a "call tag" issued for UPS
items and arrange for the pick up of your return.
4) When a return is received an exchange or refund will be
processed immediately.
As an alternative to calling us, you may save both you and Bowtie
some time by providing as much information as possible about the
parts and your problem with them by filling in a Return
Authorization Request Form. Click
here to begin filling in the form now. | 